Shipping Policy

Thank you for shopping with Dienflux. We are committed to delivering your order as quickly and efficiently as possible.

 Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Please note that orders are not processed or shipped on weekends or public holidays.

 Shipping Times

Estimated delivery times:

- Oman: 3–10 business days
- GCC Countries: 5–15 business days
- International Orders: 7–20 business days

Delivery times may vary depending on product availability, shipping destination, customs processing, and courier services.

Shipping Costs

Shipping fees are calculated at checkout based on your location and the products ordered.

From time to time, Dienflux may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (when available).

Please allow up to 48 hours for tracking information to become active.

Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to:

- Customs inspections
- Public holidays
- Weather conditions
- Courier service disruptions
- High order volumes

Dienflux is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, additional shipping charges may apply for reshipment. Dienflux is not responsible for orders delivered to incorrectly entered addresses.

 Lost or Damaged Packages

If your package is lost, damaged, or arrives with missing items, please contact us within 7 days of delivery at:

dienflux@dienflux.com

We will investigate the issue and work toward a suitable resolution.

 Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, import taxes, or additional fees imposed by their local authorities.

These charges are not included in the product price or shipping cost unless otherwise stated.

 Contact Us

If you have any questions regarding shipping, please contact:

Dienflux Support

Email: dienflux@dienflux.com

Website: www.dienflux.com